Privacy Policy

1. Data we collect

• Account details: name, email, password (hashed), organization, role.
• Training data: enrollments, progress, quiz results, certificates, timestamps, IP for fraud prevention.
• Communications: support requests, feedback, and consent preferences.
• Device data: browser, OS, approximate location (country/region), cookies for session reliability.

2. Purpose and legal basis

We process data to deliver courses, verify completion, issue certificates, provide support, improve content, and meet legal obligations. Legal bases include contract performance, legitimate interests (service reliability, security, analytics), legal duty, and consent where required.

3. Cookies and similar technologies

We use essential cookies for login sessions and optional analytics cookies to understand interest in courses. You can accept or decline non-essential cookies via the banner; preferences are stored locally.

4. Sharing

We do not sell personal data. We share limited data with processors that help us run the service (hosting, email, analytics), bound by contracts and least-privilege access. For team accounts, managers may view member progress and certificates.

5. Retention

We retain account and training data for as long as needed to provide certificates and comply with audits or law. You may request deletion of redundant data where permitted.

6. Security

We apply encryption in transit, hashed passwords, role-based access, and continuous monitoring. Users should protect their credentials and use unique passwords.

7. International transfers

When data is transferred across borders, we use appropriate safeguards such as SCCs and DPA commitments with processors.

8. Your rights

Depending on your region, you may have rights to access, correct, delete, restrict, object, port data, or withdraw consent. Contact [email protected].

9. Children

Our services are intended for organizations and adult learners. We do not knowingly collect data from children.

10. Changes

We update this policy when needed. We will notify account holders of material changes.

11. Contact

Cosmolance FireSafe, +1 (415) 555-0187, [email protected]. For complaints, contact your local authority.